AUSAMA
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SATISFACTION SURVEY

Your opinion is important

Thank you for giving us your time. It is essential for us to know what you think in order to continue growing and provide you with the best service. Only together we will have enough capacity to overcome the challenges that lie ahead.
AUSAMA
AUSAMA
AUSAMA

This survey is totally anonymous.

The fields with * are required.

How long have you known us?

How did you find out about us?

How long have you been using our products or services?

From 1 to 5, with 1 being the lowest score and 5 being the highest, how would you rate the following aspects of Ausama?

1 2 3 4 5 NS/NC
Product range
Price / quality ratio
Attention received
Responsiveness
Quality of the information received
Advice
Delivery times
After sales support
Troubleshooting
Professionalism
Adaptation to your requirements
Corporate image
Website
Access to information

If you think of similar companies, how would you rank Ausama in the following aspects?

Far below average Below average Average Above average Well above average NS/NC
Product range
Price / quality ratio
Attention received
Responsiveness
Quality of the information received
Advice
Delivery times
After sales support
Troubleshooting
Professionalism
Corporate image

Are there any other positive or negative aspects that you want to highlight from your experience with Ausama?

Is there anything you would like us to do to better serve our customers?

Would you trust Ausama again?

No way Unlikely Probable Very likely Of course! NS/NC
Sale of machines
Sale of parts
Repair

How likely would you recommend us? (1 being unlikely and 10 very likely)

1
2
3
4
5
6
7
8
9
10

Overall, how satisfied are you with Ausama?

Very unsatisfied

Very unsatisfied

Unsatisfied

Unsatisfied

Neutral

Neutral

Satisfied

Satisfied

Very satisfied

Very satisfied

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